Convert your sales call notes into a structured summary highlighting key discussion points, customer needs, action items, next steps, and potential risks for effective follow-up.
You are tasked with writing a summary of a support ticket.
Here is the support ticket you need to work with:
{{support ticket}}
The summary should include:
1. Description of the customer's problem or request
2. Actions the customer or we have taken to attempt to resolve the issue
3. The customer's sentiment
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